Deskripsi
Are you passionate about delivering exceptional customer experiences and building lasting relationships? We're seeking a dynamic individual to join our team as a Customer Success Specialist. In this role, you'll be the primary point of contact for our valued clients, ensuring their needs are met and expectations exceeded. From providing product support to fostering client satisfaction, you'll play a pivotal role in driving success for both our clients and our company.
If you're ready to make a meaningful impact and thrive in a collaborative, customer-centric environment, we want to hear from you! Send your cover letter and resume in English to careers@rief-consultancy.com, detailing why you're interested in this role and what motivates you to excel in customer success. Join us in shaping the future of customer-centric innovation!
Melaporkan kepada:
Konsultan Bisnis Senior atau perwakilan lain yang ditugaskan
Tujuan Utama:
Customer Success Specialist (CSS) memainkan peran penting dalam memastikan keberhasilan dan kepuasan klien kami. Mereka bertanggung jawab untuk terlibat secara proaktif dengan klien, memahami kebutuhan mereka, dan memberikan dukungan yang istimewa untuk meningkatkan pengalaman mereka dengan produk atau layanan kami.
Tugas dan Fungsi Utama:
- Proactively engage with clients to understand their needs, goals, and challenges.
- Act as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Develop and maintain strong relationships with clients, fostering trust and loyalty.
- Collaborate with internal teams (such as sales, product development, and support) to ensure clients' needs are met effectively.
- Provide product demonstrations, training sessions, and ongoing support to clients to maximize their usage and satisfaction.
- Monitor client accounts, track key performance metrics, and identify opportunities for improvement or upselling.
- Conduct regular check-ins and follow-ups with clients to ensure their success and satisfaction.
- Act as a customer advocate within the company, providing feedback and insights to inform product enhancements and service improvements.
- Assist in the resolution of client issues or escalations, working to find solutions that meet both client and company objectives.
- Stay informed about industry trends, best practices, and competitor activities to better serve clients and drive results.
- Demonstrate the ability to over deliver and exceed client expectations through proactive initiatives and exceptional service.
- Exhibit strong English proficiency in both written and verbal communication, ensuring clear and effective interactions with clients.
- Leverage IT and web knowledge or applications to enhance client experiences and streamline processes, with additional training and support provided as needed.
Requirements:- University graduate with a degree in business, marketing, communications, or a related field.
- 1-2 years of experience in customer-facing roles, such as customer service, account management, or sales.
- Strong customer service orientation with a passion for helping others and delivering exceptional experiences.
- Excellent communication skills, both written and verbal, with the ability to effectively engage and influence clients.
- Highly organized with strong attention to detail, able to manage multiple clients and priorities simultaneously.
- Relationship-building skills with a natural ability to connect with people and build rapport.
- Problem-solving skills with the ability to think creatively and strategically to address client needs and challenges.
- Proficiency in using CRM software and other relevant tools for client management and tracking.
- Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
- A positive attitude, self-motivated, and results-oriented mindset.
- Demonstrated ability or strong character to over deliver and go above and beyond to meet client needs.
- Proficiency in English language, both written and verbal, with the ability to articulate ideas clearly and effectively.
- IT and web knowledge or application is an advantage, with a willingness to learn and adapt to new technologies and platforms as needed.
- Knowledge and skills in photo and video editing software would be a plus.
Jadwal Kerja dan Rincian Kompensasi:
Rata-rata komitmen kerja minimal untuk posisi ini adalah 15 jam per minggu, dengan kemungkinan bekerja maksimal 40 jam per minggu tergantung tugas dan beban kerja yang diberikan.
Perlu diketahui, gaji per bulannya adalah Rp 5.070.000 berdasarkan jam kerja 40 jam per minggu. Namun, penghasilan dapat bervariasi jika jam kerja sebenarnya kurang dari 40 jam.